Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Manage inbound phone calls, online inquiries and customer walk-ins
• Perform routine tasks related to the process that they support
• Collaborate with customers and branch staff on dealing with issues
• Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
• Document tasks in process flows
• Answer standard or non-routine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
• Handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Review autorenewals of contracts and support contract additions identified by branch staff
• Complete equipment and rental processes in tool and schedule product pick-up and prepare paperwork for customer sign off
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Support branch staff in compiling metrics
• Create purchase orders for external/internal vendors
• Pick-up/Deliver parts from local vendors using company vehicle
• Operate Forklift to unload and load trucks, trailers and outside haulers
• Communicate with vendors via email and telephone
• Assist branch manager and service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and update forms of payment to process for service orders from customers
• Ensure all service operations and part numbers are added to service orders
• Ensure on site tech safety credentials or current training in place
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrate high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in Xylem's DOA policy

Travel Requirements:

< 5%

Driving Requirements:

Must have a clean driving record

Qualifications:

Education & Experience Requirements:

High school diploma or equivalent plus 2 years of applicable work experience or Bachelor's degree with demonstrated capability in comparable work

Light construction experience preferred

Forklift certification preferred.

Computer proficiency to include Microsoft Suite and math skills

Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing

Skill Requirements:

Intra-departmental communication for purpose of alignment/ information sharing

Able to execute tasks medium levels of autonomy; limited guidance required for complex tasks

Able to collaborate with other disciplines

Ability to understand concepts in execution and strong organization skills

Understanding of general business concepts

Strong communication skills

Solid user of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Fluency in relevant ERP systems

Basic understanding of typical IT business tools

Basic understanding of Field Service and CRM application like MS Field Service or MS CRM

Day In The Life:

• Heavy lifting of up to 50 pounds.
• Regularly required to sit or stand, reach, bend and move about the facility or customer job site.
• Regularly required to listen, talk to, and see employees and customers on a daily basis
• General office/plant environment and use of phone and computer equipment.
• Travel as required to fulfill the duties listed above or as required by the Company.
• Standard weekly job hours: 40 hours

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated. Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation