Senior Carpet & Flooring Technician

Job Summary: We are looking for a skilled Lead Carpet & Flooring Technician to lead cleaning and restoration projects while ensuring exceptional service quality. This role is responsible for performing advanced carpet and floor cleaning services, supervising technicians, and managing on-site operations for residential and commercial clients. The ideal candidate has strong technical knowledge of carpet cleaning, water damage restoration, and equipment operation, along with the leadership ability to guide a team and deliver outstanding customer experiences.

Responsibilities:

• Lead carpet and floor cleaning services using hot water extraction, steam cleaning, and other professional methods
• Oversee water damage restoration including water extraction, drying, and dehumidification
• Train and support technicians to ensure quality and efficiency
• Maintain and troubleshoot cleaning and restoration equipment
• Provide customers with service explanations, recommendations, and estimates
• Ensure all services meet company standards and safety guidelines
• Inspect completed jobs to maintain high quality control
• Manage job documentation and communicate with office staff regarding schedules and service updates

Requirements:

• Minimum 3 years of experience in carpet or floor cleaning
• Experience with water damage restoration equipment and procedures
• Leadership or team supervision experience preferred
• Strong communication and customer service skills
• Ability to handle physically demanding work environments
• Valid Driver's License required
• IICRC certification is a plus

Benefits: What We Offer Base salary + commission Flexible schedule Paid time off Professional development assistance Opportunities for advancement