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Security Supervisor - Internal or Tribal Only

Lucky Eagle Casino and Hotel Rochester, Washington, US

About the Role

Security Supervisor

This position is responsible for overall supervision of the security department on designated shift. The Security Supervisor is responsible for ensuring compliance with applicable Tribal, State, and Federal Law, rules, regulations, processes, procedures. May assist with training and will ensure the protection of company assets and the safety of our guests, and team members.

This position ensures the confidentiality, security and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

This position supervises all security team members on designated shift.

The essential functions of the Security Supervisor include but not limited to:

  • Assumes primary security officer responsibility for designated shift in absence of Security Manager.
  • Supervises other security officers on shift in handling problems, incidents, temporary and permanent bars, etc.
  • Works with the Security Manager, Security Lead Supervisor and/or Table Games Shift Manager.
  • Oversees procedures for protecting company assets.
  • Promotes positive customer and team member relations.
  • Maintains security reports, documents and equipment. Includes reviewing security incident reports and correcting reports.
  • Provides input to manager for evaluations, disciplinary action, up to and including termination.
  • Is accountable for responsible money handling procedures.
  • Acts as a Casino greeter, checks customer I.D.'s, and maintains daily visitor logs.
  • Is helpful, courteous, and friendly.
  • Is current on facility disaster plans and responds appropriately.
  • Provides ongoing recognition and motivation for staff.
  • Performs other duties as assigned.

Educational Requirements: An Associate's Degree in Criminal Justice or related field required and/or a combination of equivalent education and experience will be considered.

Skill, Knowledge and Experience Requirements: This position requires one (1) year of law enforcement or security background and supervisory experience required. A minimum of six (6) months of current supervisory experience, preferred. Prior experience in a security position or casino environment is preferred.

Physical Requirements: While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely. This person may regularly lift and/or move up to 75+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

Environment: Primarily indoors and may be exposed to heavy cigarette smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment. Will occasionally be exposed to outdoor elements.

Required Skills

security supervision compliance incident reporting asset protection

Keywords

casino security supervisor hospitality guest service

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