Security Officer Customer Service Patrol
Allied Universal
Orlando, Florida, US
About the Role
Allied Universal - - Responsibilities: Provide customer service to residents, visitors, and staff by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to the location.; Respond to incidents, disturbances, and critical situations in a calm, problem-solving manner, including de-escalating conflicts and reporting concerns to site contacts and/or emergency services when appropriate.; Conduct regular and random patrols throughout the facility, common areas, entry points, and perimeter to help to deter unwanted activity and identify unusual conditions.; Monitor access to the location by observing arrivals and departures, verifying permissions when required, and documenting visitor, resident, and/or vendor activity according to post instructions.; Prepare clear, accurate reports of daily activities, incidents, and policy-related issues, and communicate relevant updates to Allied Universal leadership and/or designated site personnel.
Responsibilities
- Provide customer service to residents, visitors, and staff.
- Monitor access and verify permissions.
- Conduct patrols and respond to incidents.
Qualifications
- High school diploma or equivalent
- Experience in security or customer service preferred
- Strong communication and de-escalation skills
Required Skills
customer service
patrol
incident reporting
access control
de-escalation
Keywords
security
customer service
patrol
access control
reporting
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