Security Officer Customer Service Patrol Agent
Allied Universal
Columbus, Ohio, US
About the Role
Allied Universal - - Responsibilities: Provide customer service to passengers, visitors, and/or staff by carrying out assigned security-related procedures, site-specific policies, and when appropriate, emergency response activities at a public transportation location; Respond to incidents, service calls, and/or critical situations in a calm, problem-solving manner, and document observations and activities according to site protocols; Conduct regular and random patrols of transit facilities, platforms, bus areas, parking locations, and perimeter areas to help to deter unauthorized activity and report unusual conditions; Monitor access points and public areas, assist with directional information, and support orderly operations during routine activity, service disruptions, and/or special events; Communicate with site contacts, dispatch, and/or local first responders as needed regarding security-related concerns, suspicious behavior, hazards, and policy violations
Responsibilities
- Provide customer service to passengers, visitors, and/or staff
- Conduct regular and random patrols of transit facilities
- Monitor access points and public areas
Qualifications
- High school diploma or equivalent
- 1+ year security experience preferred
- ability to respond to incidents calmly
Required Skills
customer service
patrol
incident response
communication with first responders
reporting observations
Interested in this role?
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