Security Officer a Shift

Job Title: Security Officer- A Shift (6:30 a.m. to 2:30 p.m.)

Job Department: Guest Services Operations- Safety and Security

Schedule: Full-Time (40 hours per week)

Location: National Aquarium Pier 3 501 E Pratt St Baltimore, MD 21202

JOB SUMMARY:

The National Aquarium is seeking a Security Officer for our A Shift, which is from 6:30 a.m. to 2:30 p.m. We are open 7 days a week. The two schedules are: Tuesday through Saturday and Thursday through Monday. This individual will be responsible for ensuring the safety and security of the National Aquarium and partner staff, guests, and property.

Essential Functions:

• Contribute to providing an outstanding guest experience for everyone visiting the National Aquarium.
• Welcome guests and non-Aquarium staff to the National Aquarium warmly and ask how you can help them.
• Communicate appropriately over the Aquarium's FCC-licensed two-way radio system, using appropriate NA ten codes and Safety and Security Team-member call signs.
• Ensure you are reachable by radio whenever on Aquarium property.
• Be punctual and reliable in arriving and relieving colleagues at posts scheduled by the Shift Lead on the board at Security Base each shift.
• Verify credentials and restrict access to Aquarium facilities to only those with valid authorization.
• When on post outside Aquarium buildings and/or patrolling Aquarium property, radio Security Base of anything concerning you identify and follow any subsequent instructions from the team-member staffing the Base post.
• When posted at P3 Base, ensure all guests, contractors, and volunteers sign in appropriately on the tablet provided at the P3 Reception for that purpose.
• Phone or radio contacts receiving visitors and/or deliveries upon arrival at Security Base let receivers know who or what is waiting for them and the location.
• When opening the Aquarium for the business day, unlock the front entrances at the appointed time and radio to inform Security Base to confirm which doors you have opened.
• When opening the Aquarium for the business day, start any mechanical conveyances (escalators, movalators, and/or elevators) that are not already running and radio to inform Security Base what you have done after you have done so.
• When opening the Aquarium for the business day, unlock any secured emergency exits and radio to inform Security Base what you have done after you have done so.
• Ensure any mechanical conveyances and ingresses/egresses are unobstructed by hazards at any time. Radio to alert P3 Base if you have identified any obstructions, what you found, and where you found it.
• When closing the Aquarium at the end of the business day, sweep all public and backup spaces to ensure only authorized persons remain, if you are assigned to the Sweep Unit. Shut down escalators as you pass up or down them but leave movalators running. Lock out P4 Passenger Elevator above P4L1 until reopening the next day.
• When closing the Aquarium at the end of the business day, close any exhibit curtains when passing those locations in the building sweep.
• Create parking reservations in the Online Parking Management System in Salesforce and e-mail your colleagues via the to inform them of any special arrangements. Radio the entire Safety and Security shift, if making last-minute/short-notice parking arrangements. Always verify parking is available in the location requested in the Online Parking Management System prior to agreeing to let anyone park anywhere on property.
• When posted outside Aquarium buildings, direct vehicular and foot traffic, as needed.
• Check deliveries at Security Base and loading docks and radio recipients to inform them they have deliveries especially anything listed as \"perishable\" or that \"contains live animals.\" Keeping the loading docks clear of packages is a safety concern and also helps disincentivize theft.
• When posted in the Circle and unsure if any non-Aquarium vehicles are authorized parking in a location, radio Security Base for verification.
• Know the process for engaging the contract towing service to remove unauthorized or illegally parked vehicles from Aquarium property.
• When posted in the Circle, direct guests to the three parking garages with which the Aquarium is partners and for which guests' parking is validated for discount.
• When posted in the Circle, direct busses to appropriate offsite parking locations, if asked.
• Coordinate queuing of vehicles temporarily holding in the Circle in a safe, logical, and appropriate arrangement by communicating with and directing drivers.
• Monitor wait times of vehicles holding in the Circle and politely but assertively direct drivers who have exceeded the wait limit they need to move along.
• Ensure fire lanes surrounding Aquarium vehicles are always accessible to emergency vehicles and radio Security Base if ever they are not.
• Direct those parking scooters to keep them clear of Aquarium fire lanes and/or relocate scooters from fire lanes yourself.
• Understand and be able to communicate the basic discounts for guest parking.
• When posted in the Circle, communicate with delivery and/or pickup drivers as to the purpose of their visit, then radio Security Base for instructions as to how to direct those vehicles (whether to temporary Circle locations, loading docks, or elsewhere).
• Bar scooter-delivery contractors from dropping any rental scooters off on Aquarium property.
• Caution drivers/riders and inform Security Base of the unsafe use of any vehicle on Aquarium property.
• Guide any delivery vehicles backing down Aquarium property by walking ahead of them and cautioning pedestrians and drivers to ensure safety.
• Prevent guests from harassing wildlife and one another while patrolling Aquarium property.
• Order trespassers out of the Dolphin Fountain on P4, since the water in that pool is untreated and could present health and safety hazards.
• Rescue anyone who has inadvertently or intentionally fallen into the Harbor using available safety equipment and communicating relevant details of incident with Security Base.
• Verify the readiness and cleanliness of the Safety and Security Team emergency vehicle.
• Verify that any Aquarium vehicles parked on property are appropriately secured and radio any deficiencies to Security Base.
• When posted at Security Base, monitor security cameras closely and radio team-mates to inform them of and direct them to areas of concern.
• When not on a fixed post, conduct walkthroughs inside and outside Aquarium buildings, looking for any unsafe, suspicious, illegal, dangerous, or otherwise concerning behavior. Concisely communicate any findings to Security Base and colleagues on the shift. Vary your route often, so as to not become predictable.
• When patrolling Aquarium property, communicate with colleagues and investigate any areas of concern.
• When patrolling, verify the safety and security of all building access points (people doors, roll doors, intakes, outflows) and communicate any deficiencies to Security Base.
• Create work orders in the Online Facilities Management System to communicate any building-related issues requiring service to the NA's Facilities and inform you have done so to avoid duplicate reporting.
• Inform Facilities and/or Life Support Teams of any emergencies related to their areas of responsibility and expertise.
• E-mail NA IT Help Desk detailed service requests for technical support of any problems with the NA security cameras or proximity-card access controls.
• Log relevant details of all keys given to or returned by staff from the Security Control Key Boxes and immediately e-mail about any lost, stolen, or otherwise missing keys.
• Ensure accurate key counts on shift keyrings at the beginning and end of each shift. Immediately report any deficiencies to shift lead.
• Report any suspicious, dangerous, ambiguous, unexpected, concerning, and/or emergency situations via radio to Security Base as they occur.
• Always communicate concisely (giving all relevant details in as few words as possible) and professionally will all guests, contractors, and colleagues.
• Understand the protocols and processes for communicating with the NA's Incident Communication Team (ICT).
• Understand the protocols and processes for making All Calls on the NA two-way radio system.
• Understand how to manually operate the building-closing announcements over the building's public-address (PA) system.
• Understand the protocols and procedures for using the NA Emergency Notification System (ENS), powered by Alertus.
• Understand how and when to communicate via the security-camera loudspeakers.
• Maintain professional working relationships with law-enforcement and other safety personnel helping to protect the public and private property.