Salon Customer Experience Specialist - Broadway Square Mall
J. C. Penney
Tyler, Texas, US
About the Role
J. C. Penney - JobID: [Customer Service Representative] As a Salon Customer Experience Specialist at J. C. Penney, you'll: Help drive the client experience while maximizing sales potential of each client; Ensure proper scheduling and continuing appointments, including walk-in clients, booking and re-booking; Ask appropriate questions to determine client's needs; Follow current Salon selection process to match new client to Salon Professional's strengths to maximize client satisfaction and sales potential, and schedule accordingly; Offer all Company programs, including credit and rewards, to all clients...Hiring Immediately >>
Responsibilities
- Assist customers and drive client experience in salon
- Schedule and manage appointments including walk-ins
- Match clients to appropriate salon services or professionals
Qualifications
- 2+ years customer service experience preferred
- Strong communication and sales skills
- Ability to schedule and manage bookings
Required Skills
customer service
sales
appointment scheduling
communication
client needs assessment
Keywords
salon
customer experience
retail
J.C. Penney
appointment scheduling
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