Salon Customer Experience Specialist - Holyoke Mall
J. C. Penney
Holyoke, Massachusetts, US
About the Role
J. C. Penney - - Responsibilities: Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.; Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.; Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.; Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.; Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
Responsibilities
- Greet guests and manage front desk operations
- Proactively recommend retail products and meet sales goals
- Assist with inventory tracking and restocking
Qualifications
- Experience in retail or salon environment
- Strong communication and customer service skills
- Basic cash handling or POS experience
Required Skills
sales
customer service
inventory management
POS
Keywords
retail
cosmetics
customer experience
salon
front desk
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