Salesfloor Associates
Five Below
El Paso, Texas, US
About the Role
Five Below - 8889 Gateway Boulevard West - Responsibilities: Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.; Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.; Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.; Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.; Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
Responsibilities
- Greet and assist customers
- Provide product knowledge to assess needs
- Resolve customer concerns and offer alternatives
Qualifications
- Customer service
- Retail experience
- Communication skills
Required Skills
Customer service
Product knowledge
Sales assist
Promote promotions
Communication with management
Keywords
salesfloor
retail
customer service
promotions
upselling
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