Sales Lead - White House Black Market

White House Black Market - 105 Outlet Center Drive - Responsibilities: Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner; Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate; Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers; Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires