Sales Lead - White House Black Market
White House Black Market
Cockeysville, Maryland, US
About the Role
White House Black Market - 116 Shawan Road - Responsibilities: Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner; Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate; Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers; Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed
Responsibilities
- Promotes customer service and supervises associates
- Reviews time sheets and payroll documentation
- Interprets KPI reports and coaches
Qualifications
- Experience supervising sales staff
- Experience with cash handling and basic operations
- Store management or leadership experience
Required Skills
customer service
supervision
cash handling
sales
inventory reclamation
Keywords
saleslead
retail
customer service
store operations
team leadership
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