Rooms Control Agent - Ft
Highgate Hotels
Las Vegas, Nevada, US
About the Role
Highgate Hotels - - Responsibilities: Answer incoming calls professionally and courteously.; Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.; Handle check-ins and checkouts in a friendly, efficient and courteous manner.; Manage all Out of Order and Out of Service rooms.; Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums.
Responsibilities
- Answer incoming calls professionally and courteously.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Manage all Out of Order and Out of Service rooms.
Qualifications
- High school diploma or equivalent
Required Skills
communication
customer service
hotel operations
inventory management
problem solving
Keywords
hotel
front desk
rooms control
customer service
inventory management
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