Retail Service Specialist
O'Reilly Automotive
Kalispell, Montana, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc); Ensure telephone is answered according to company policy.; Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
Responsibilities
- Lead store team members in providing excellent customer service to retail and professional customers
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
- Perform all store opening/closing duties, including day end procedures, protecting assets and securing building
Qualifications
- 2+ years of supervisory experience in retail preferred
- experience in customer service in automotive parts a plus
- high school diploma or equivalent
Required Skills
customer service
retail supervision
operations
cash handling
security procedures
Keywords
retail
customer service
leadership
store operations
automotive
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