Retail Service Specialist
O'Reilly Automotive
Biscoe, North Carolina, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs; Ensure telephone is answered according to company policy; Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Ensure special orders and outside purchases are handled efficiently and according to procedure
Responsibilities
- Lead store team in customer service
- Supervise customer service levels in showroom
- Process orders and transfers in a timely manner
Qualifications
- customer service experience
- retail operations
- leadership or supervision
Required Skills
customer service
retail operations
team leadership
process efficiency
communication
Keywords
retail
customer service
leadership
store operations
O'Reilly
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