Retail Service Specialist
O'Reilly Automotive
Amarillo, Texas, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Ensure retail customer returns and exchanges are processed efficiently and refunds issued accurately; Perform all store opening/closing duties and day end procedures, including securing deposits and locking doors
Responsibilities
- Lead store team members in customer service
- Ensure retail processes (returns/exchanges, refunds) and order processing
- Perform store opening/closing duties and day end procedures
Qualifications
- minimum supervisory/leadership skills
- customer service experience
- retail operations knowledge
Required Skills
customer service
retail operations
team leadership
store opening/closing
cash handling
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