Retail Service Specialist-2
O'Reilly Automotive
Fairhaven, Massachusetts, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs; Ensure telephone is answered according to company policy; Ensure all buy online/ship to store, hub and store to store transfers are processed in a timely manner; Perform all store opening/closing duties, including day end procedures and securing money/deposits
Responsibilities
- Lead store team members in providing customer service to retail and professional customers
- Supervise customer service levels in showroom
- Process buy online/ship to store and transfers
Qualifications
- Retail service experience
- Supervisory experience
- Customer service skills
Required Skills
customer service
team leadership
store operations
cash handling
process improvement
Keywords
retail
customer service
leadership
store operations
b2b
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