Retail Customer Service Supervisor

PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development; Leads and directs associates when acting as the Leader on Duty; Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics; Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns; Maintains store standards and leads a culture of empowerment by ensuring compliance to policies and procedures and code of ethics