Retail Customer Service Supervisor
PetSmart,
Muskegon, Michigan, US
About the Role
PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development; Leads and directs associates when acting as the Leader on Duty; Promotes and coordinates store events and marketing for adoptions, vet partnerships and shot Clinics; Responsible for pet parent experience and outcomes conducted over the telephone, in person or online; Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Responsibilities
- Lead and develop store associates
- Coordinate store events and marketing for adoptions/partnerships
- Ensure exceptional customer service and pet parent experience
Qualifications
- Prior supervisory experience in retail
- Excellent communication and leadership skills
- Ability to manage in-store and telephonic interactions
Required Skills
customer service
team leadership
training
store operations
communication
Keywords
retail
customer service
supervisor
PetSmart
store management
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Muskegon, Michigan, US
Job Type
Full-time
Work Mode
Onsite
Experience
Up to 1 years
Category
Healthcare allied health, Store management, Customer experience
About the Company
P
PetSmart,
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