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Retail Customer Service Supervisor

PetSmart, Fairfield, California, US

About the Role

PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development through training, onboarding, mentoring, and coaching.; Addresses and administers associate complaints and grievances, and supports performance reviews and promotions.; Promotes and coordinates store events and marketing for adoptions, vet partnerships and shot clinics, and handles live pet sales and adoptions.; Backups to operate point-of-sale systems and handle cash transactions with accuracy and policy compliance.; Maintains store standards and ensures safety and cleanliness, assisting in other departments as required.

Responsibilities

  • Facilitates the associate experience and supports associate development
  • Addresses and administers associate complaints and grievances, and supports performance reviews and promotions
  • Promotes and coordinates store events and marketing for adoptions, vet partnerships and shot clinics, and handles live pet sales and adoptions.

Qualifications

  • experience in retail supervision
  • training/coaching
  • cash handling

Required Skills

customer service supervision training cash handling store operations

Keywords

retail customer service supervisor PetSmart store operations

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