Representative - Customer Service
Wesco
Benicia, California, US
About the Role
Wesco - 6350 Goodyear Road - Responsibilities: Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution; Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints; Process payments for cash account customers; Research and resolve customer problems, acting as the customer liaison between other departments when necessary; Back-up support to sales counter with walk in and telephone inquiries
Responsibilities
- Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
- Process payments for cash account customers.
- Research and resolve customer problems and liaise between departments
Required Skills
customer service
communication
problem solving
multitasking
payment processing
Keywords
customer service
representative
inquiries
payments
liaison
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