Representative, Customer Operations
RXO
Ann Arbor, Michigan, US
About the Role
RXO - - Responsibilities: Enter loads and confirm notes about the status of shipments; Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments; Schedule pickup and delivery appointments with warehouses and customers; Handle any issues that arise on shipments and share information and updates with the customer; Enter information into the Transportation Management System (TMS) and prepare loads for accounting
Responsibilities
- Enter loads and confirm notes about shipment status
- Track shipment status from inception to delivery and communicate with customer on status
- Schedule pickup and delivery appointments with warehouses and customers
Required Skills
TMS data entry
shipping/tracking
customer communication
issue resolution
appointment scheduling
Keywords
logistics
customer operations
shipment tracking
TMS
problem solving
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