Remote Tier 2 Student Support Advisor
Cengage Group
Madison, Wisconsin, US
About the Role
Cengage Group is hiring a Tier 2 Student Advisor in Madison, Wisconsin. This role focuses on delivering high-quality customer service by helping students with their inquiries and issues. Responsibilities include managing a high volume of calls and ensuring customer satisfaction through effective case management and de-escalation techniques. The ideal candidate has 1-2 years of customer service experience and possesses strong communication and emotional intelligence skills. Compensation ranges from $19.00 to $22.00 USD based on experience. #J-18808-Ljbffr
Responsibilities
- Handle student inquiries and issues via calls
- Manage case load and de-escalate to ensure satisfaction
- Provide high-quality customer service and support
Qualifications
- 1-2 years customer service experience
- Strong communication and emotional intelligence skills
- Ability to work in a fast-paced environment
Required Skills
customer service
case management
de-escalation
communication
emotional intelligence
Keywords
tier 2
student support
customer service
remote
advisor
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Job Overview
Date Posted
4 days ago
Location
Madison, Wisconsin, US
Job Type
Full-time
Work Mode
Onsite
Salary
$1 - $2
Experience
1-2 years
Category
Customer support and service, Tiered support help desk, Remote student support
About the Company
Cengage Group
e-learning
Boston, United States
4400 employees
1.5B