Remote Help Desk Supervisor Lead, Train & Support
GovCIO
Albany, New York, US
About the Role
GovCIO is hiring a RES Help Desk Supervisor to oversee Help Desk Engineers in a fully remote role within the United States. This position requires a Bachelor's degree, a minimum of 5 years of professional experience, and at least 2 years supporting public-facing helpdesks. Responsibilities include troubleshooting, conducting training, and ensuring system uptime. The salary ranges from $67,000 to $80,000 per year and offers benefits like an Employee Assistance Program and a flexible work environment. #J-18808-Ljbffr
Responsibilities
- oversee Help Desk Engineers
- conduct training
- ensure system uptime
Qualifications
- Bachelor's degree
- 5+ years of professional experience
- 2+ years supporting public-facing helpdesks
Benefits
Employee Assistance Program
flexible work environment
Required Skills
troubleshooting
training
leadership
help desk
customer service
Keywords
remote
help desk
supervisor
training
IT support
Interested in this role?
Apply now and take the next step in your career.