Customer Support Specialist - Bilingual Spanish
About the Role
Bilingual Spanish & English speaking candidates for this role.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Top things looking for:
Customer service skills and prior customer service experience ideal, detailed oriented, communication skills, and reliable.
Start for assignment will be in 1st week of June not earlier.
Position Summary
Establish and maintain customer accounts. This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback. This role supports mission of helping customers access programs that improve affordability and financial stability. Maintain quality standards and follow established procedures for customer outreach.
Qualifications:
- Excellent communication skills
- Ability to work in a team environment
- Demonstrated problem-solving skills. Demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.
- Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.
- Strong listening skills and customer centric mindset. xywuqvp
- Ability to communicate complex information clearly while maintaining respectful tone.
Desired Qualifications:
- Knowledge of standard software (MS Word, Excel and Access)
Required Skills
Keywords
Interested in this role?
Apply now and take the next step in your career.