Pro Services Specialist
Floor & Decor
Scottsdale, Arizona, US
About the Role
Floor & Decor - - Responsibilities: Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations; Collaborate with the Store Team to identify PROs in our Store; Train and support the Store Team on how to use our selling process; Understand our PRO business to educate our PRO customers and expand their participation; Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card
Responsibilities
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations
- Collaborate with the Store Team to identify PROs in our Store
- Train and support the Store Team on how to use our selling process
Qualifications
- Experience in PRO/builder/customer account management
- Knowledge of selling process and credit solutions
- Strong communication and training abilities
Required Skills
customer service
sales support
order management
training
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Job Overview
Date Posted
6 days ago
Location
Scottsdale, Arizona, US
Job Type
Full-time
Work Mode
Remote
Category
Sales and customer support, Retail pro desk, Pro program coordination, Credit solutions education
About the Company
F
Floor & Decor
