Patient Services Specialist - Primary Care
Baylor University Medical Center
Burnet, Texas, US
About the Role
Baylor University Medical Center - - Responsibilities: Assist with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.; Arrange follow-up visits and referral appointments.; Assist with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system.; Directs patients to appropriate waiting areas. Accepts payments for physician/clinic services and posts payments into the system.; Responds to routine inquiries concerning practice services, hours of operation, and handles patient complaints appropriately.
Responsibilities
- Assist with patient duties and check-in/check-out
- Arrange follow-up and referral appointments
- Directs patients to waiting areas
Qualifications
- High school diploma or equivalent
- Experience in healthcare front desk preferred
- Excellent communication skills
Required Skills
Patient scheduling
insurance verification
billing/collections
customer service
phone etiquette
Keywords
front desk
patient services
primary care
reception
medical office
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