Patient Services Representative- Upmc Urgent Eye Care/vision Institute
UPMC
Pittsburgh, Pennsylvania, US
About the Role
UPMC - 1622 Locust Street - Responsibilities: Help patients navigate the healthcare system by providing clear instructions.; Schedule or connect patient to resources to schedule for ancillary services at checkout.; Verify/confirm insurance benefits with the carrier and collect copayments at point of service.; Register patients in Biometrics program and explain benefits; promote MyUPMC portal.; Appropriately distribute/triage phone calls to other areas and clinical providers.
Responsibilities
- Triage calls and route to appropriate areas
- Assist patients with scheduling and navigation
- Register patients and collect copays
Qualifications
- HIPAA compliance
- customer service experience
- communication skills
Required Skills
Patient access
insurance verification
payment collection
scheduling
portal education
Interested in this role?
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