Patient Services Representative Surgical Oncology
Corewell Health
Grand Rapids, Michigan, US
About the Role
Corewell Health - 145 Michigan Street Northeast - Responsibilities: Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms; Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit; Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals; Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC; Assists with training new team members utilizing standard work
Responsibilities
- Register patients and schedule procedures
- Coordinate referrals and authorizations
- Manage EMR/EHR scanning and communication
Qualifications
- Experience in patient services or medical office administration
- Knowledge of EPIC or EMR systems
- Strong problem-solving and communication skills
Required Skills
patient scheduling
insurance verification/authorizations
EMR/EHR processing
referral management
customer service
Keywords
patient services
surgical oncology
epic
medical office
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Job Overview
Date Posted
1 week ago
Location
Grand Rapids, Michigan, US
Job Type
Full-time
Work Mode
Onsite
Category
Health information technology, Clinical administrative, Patient access and scheduling
About the Company
C
Corewell Health
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