Patient Services Associate - Fjb
Penn Medicine
Philadelphia, Pennsylvania, US
About the Role
Penn Medicine - - Responsibilities: Assist with patient arrival and departure activities, including check-in/check-out procedures; Schedule patient appointments by reason for visit and follow-up as needed; Manage patient calls, inquiries, and messages; route via EMR; Collect copays and verify insurance information; update EMR accordingly; Communicate with patients regarding flow and wait times; support front-end processes
Responsibilities
- Assist with patient arrival and departure activities
- Schedule patient appointments by reason for visit and follow-up as needed
- Manage patient calls, inquiries, and messages
Qualifications
- High school diploma or equivalent
- Experience in medical office or basic healthcare operations
- Strong communication skills
Required Skills
EMR
front-end patient services
customer service
insurance verification
appointment scheduling
Keywords
patient services
front desk
medical office
EMR
scheduling
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