Patient Service Representative (psr) - Family Medicine Clinic
Advocate Health Care
Kenosha, Wisconsin, US
About the Role
Advocate Health Care - - Responsibilities: Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team; Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities; Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA; Greets patients and visitors and responds to routine requests for information; Answers telephone, screens calls, and takes messages
Responsibilities
- Greets patients and visitors
- Answers telephone, screens calls, and takes messages
- Checks in and registers patients
Qualifications
- Minimum high school diploma or equivalent
- Excellent communication and customer service skills
- Knowledge of insurance and billing processes
Required Skills
Patient registration
HIPAA confidentiality
customer service
telephone etiquette
demonstrated accuracy
Keywords
patient registration
electronic health records
front desk
billing
family medicine
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