Patient Flow Assistant

Responsibilities:

• Assists the Bed Census Management Nurse and Nursing Supervisor with coordinating patient transfers from outside facilities, ensuring appropriate placement based on level of care.
• Facilitates physician‐to‐physician communication throughout the patient transfer process.
• Collaborates with interdisciplinary healthcare team members to coordinate efficient and timely patient transfers.
• Monitors transfer timelines, maintaining awareness of delays and providing timely status updates to all stakeholders.
• Serves as a liaison between UHS Hospitals and referring/sending facilities to ensure clear and consistent communication.
• Provides high‐quality customer service via phone, electronic communication, and in‐person interactions.
• Partners with Physicians, Nursing Supervisors, and external facilities to accurately complete Transfer Center documentation.
• Collects, enters, and maintains Transfer Center data to support reporting and operational tracking.
• Adheres to established organizational policies, procedures, and regulatory standards.
• Performs other duties as assigned in support of departmental and organizational needs.

Education/Experience

Minimum Required:

• High School Diploma, 1 year experience working in a healthcare related field.

Preferred:

• Associates Degree

License/Certification

Preferred:

• EMT, MOA

Work Environment

• Work is performed in an office environment
  

Age of Patients Served

• All Age Groups
  

HIPAA Roles‐Based Access to Patient Information

• Clinical ‐ Access to patient information that is not restricted (an example of restricted information is ARU) ‐ Level 3