Patient Access Registrar
ThedaCare
Neenah, Wisconsin, US
About the Role
ThedaCare - - Responsibilities: Performs pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information; Collects patient demographic, insurance, and other information including patient financial liabilities and collecting point-of-service collections; Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code; Operates the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; Explains general consent for treatment forms to the patient/guarantor/legal guardian, and obtains necessary signatures
Responsibilities
- Pre-register patient accounts
- Handle demographic/insurance information
- Explain consent forms and obtain signatures
Qualifications
- Customer-facing interaction
- Knowledge of insurance verification
- Attention to privacy and accuracy
Required Skills
Customer service
Data entry
phone handling
insurance verification
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