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Patient Access Registrar

ThedaCare Neenah, Wisconsin, US

About the Role

ThedaCare - - Responsibilities: Performs pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information; Collects patient demographic, insurance, and other information including patient financial liabilities and collecting point-of-service collections; Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code; Operates the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable; Explains general consent for treatment forms to the patient/guarantor/legal guardian, and obtains necessary signatures

Responsibilities

  • Pre-register patient accounts
  • Handle demographic/insurance information
  • Explain consent forms and obtain signatures

Qualifications

  • Customer-facing interaction
  • Knowledge of insurance verification
  • Attention to privacy and accuracy

Required Skills

Customer service Data entry phone handling insurance verification

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