Passenger Service Agent
Airport Terminal Services
Seattle, Washington, US
About the Role
Airport Terminal Services - - Responsibilities: Check in passengers and their luggage at the ticket counter and gates; Patiently handle customer concerns and complaints regarding ticketing and baggage handling; Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise; Make announcements at the gate or over the general PA system regarding flight activity; Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
Responsibilities
- Check in passengers and luggage at ticket counter/gates
- Handle customer concerns and complaints regarding ticketing/baggage
- Answer inquiries on flight schedules/fares
Qualifications
- Experience in customer service in aviation
- Knowledge of ticketing/baggage handling
- Strong communication skills
Required Skills
Customer service
Ticketing
Baggage handling
Airport operations
Communication
Keywords
airport
passenger service
customer support
airline
gate
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