Customer Service Representative - 90067225 - Rochester
Amtrak
Rochester, New York, US
About the Role
Amtrak - - Responsibilities: Greet passengers and provide superior customer service behind the ticket counter or on the station floor; Assist passengers with special needs and luggage, and aid in boarding trains; Maintain ticket printers and Quik-Trak machines and prepare related reports; Disseminate verbal and printed information to passengers including schedules, fares, routing, and other intermodal information; Ensure timely passenger train boarding and verify ticketing and travel documents before admission to station platforms
Responsibilities
- Greet passengers and provide customer service at ticket counter
- Assist passengers with special needs and luggage and aid in boarding trains
- Maintain ticket printers and Quik-Trak machines and prepare reports
Qualifications
- No specific education required (usually high school or equivalent)
- Customer service experience
- Ability to assist passengers with mobility needs
Required Skills
customer service
communication
problem-solving
multitasking
ticketing knowledge
Interested in this role?
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