Operations Analyst

Job Title: Operations Clerk

Job Location: Cincinnati, OH 45202

Pay Rate: $ 25.00 hour [Weekly Pay]

Shift Timings: 08:00 AM – 05:00 PM 40 hours a week [Monday to Friday]

Contract Duration: 12 Months [Contract]

Job Summary:

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

The Operations Clerk II plays a key role in supporting branch operations through data analysis, billing support, and issue resolution. This position focuses on ensuring accuracy in customer orders, invoicing, and accounts receivable processes while maintaining high-quality data and documentation.

This role requires a detail-oriented and analytical professional who can work independently, navigate multiple systems (including ERP/SAP), and resolve discrepancies efficiently. The position supports multiple business units and collaborates closely with internal teams and customers to ensure smooth operational processes and high service standards.

Key Responsibilities:

• Review, analyze, and cleanse data to ensure accuracy and consistency across systems
• Investigate and resolve accounts receivable, billing, and invoicing discrepancies
• Create and manage customer orders and job entries within SAP/ERP systems
• Handle exception reporting and resolve issues related to non-compliant purchase orders
• Address and resolve customer inquiries and operational issues in a timely manner
• Support order processing and coordinate with third-party vendors to resolve issues
• Maintain accurate documentation and ensure compliance with company policies
• Collaborate with internal teams and external customers to meet business needs
• Perform both routine and non-routine operational and administrative tasks
• Provide reporting updates and track issue resolution to completion xywuqvp
• Contribute to process improvements and data quality enhancements

Job Requirements:

• High School Diploma or equivalent with 3+ years of relevant experience
• Bachelor’s degree with demonstrated capability in a similar role
• Experience with ERP systems (SAP preferred)
• Knowledge of accounts receivable, billing, and invoicing processes
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint)
• Familiarity with CRM or Field Service tools (e.g., MS Dynamics, Salesforce)