Operations Admin I-1
FedEx
Pooler, Georgia, US
About the Role
FedEx - - Responsibilities: Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time; Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues; Reviews, researches and/or enters data in various systems to support respective functional area; Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review; Performs other duties as assigned
Responsibilities
- Tends to damaged and incorrectly addressed packages to optimize delivery time
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
- Reviews, researches and/or enters data in various systems to support respective functional area
Required Skills
customer service
data entry
problem solving
administrative support
logistics
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