Network Operator

About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity We are seeking two Network Operators to join our firm. These positions will be based in our White Plains office (hybrid after initial cross‑training). There are multiple shifts available: Weekend Night (3 days): Friday‑Sunday or Saturday‑Monday (7:00 PM – 7:30 AM) The Network Operators support and maintain the Firm's production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. Working as a team takes ownership of the production infrastructure including WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation. Please note that the Firm will not sponsor applicants for work visas for this position. Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end‑users. Monitors the health, performance and availability of computer systems using diversified tools. Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts. Performs Root Cause Analysis (RCA) and escalates to the team for remediation. Works collaboratively to resolve problems within the team and as necessary escalates to internal and external engineering resources. Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm's production IT Infrastructure. Coordinates with third‑party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication. Responds to incidents and carefully tracks and documents all defects and resolutions in detail. Assists with helping to increase the expert knowledge base of NOC and maintenance of system's health record. Works within the Firm's ticketing system and is accountable for updating, tracking, and resolving incidents. Escalates to management all technical issues that are service‑impacting and require an immediate response or troubleshooting. Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve the issue as soon as possible. Maintains communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner. Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others. Manages Firm resources responsibly. Complies with and understands Firm operation, policies and procedures. Performs other related duties as assigned. Qualifications Hands‑on expertise maintaining and supporting Windows services in a virtualized environment, including Microsoft applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security). Practical experience with TCP/IP networking. Hands‑on experience administrating and troubleshooting VMware clusters in a high‑availability environment, including Windows and Linux guest operating systems. Experience with network monitoring, event detection, analysis, and incident response. Hands‑on experience with Cisco switching and routing. Strong knowledge of networking concepts including DNS, switching, routing and firewalls. Strong critical thinking, troubleshooting, problem‑solving and customer service skills. Ability to manage critical situations, and maintain solid relationships with the Firm's business services professionals. Ability to anticipate problems, communicate them, and resolve if appropriate. Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provided. Strong interpersonal and communication skills, both verbally and in writing. Close attention to detail. Ability to work in a demanding and fast‑paced environment. Ability to work well independently as well as effectively within a team. Flexibility to adjust hours and work the hours necessary to meet operating and business needs. Education & Experience High school diploma or equivalent, or three years of relevant experience, or military occupational specialty. Minimum of five years of related experience. Benefits Competitive salaries and year‑end discretionary bonuses. Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits. Generous paid time off. Paid leave options, including parental. In‑classroom, remote, and on‑demand learning and professional development opportunities. Robust well‑being classes and programs. Opportunities to give back and make an impact in local communities. EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offence, or stalking. Salary Details $95,000 - $105,000 #J-18808-Ljbffr