Membership Concierge Leader
Lifetime Fitness
Miami, Florida, US
About the Role
Lifetime Fitness - - Responsibilities: Lead a team of Membership Concierge professionals to deliver best-in-class guest experiences.; Hire, manage, develop, coach, and mentor staff to meet brand and performance expectations.; Achieve or exceed membership acquisition and retention goals and KPIs through strategic planning.; Manage payroll and scheduling to meet department financial expenses.; Drive an experience-driven department culture using member/guest feedback and insights.
Responsibilities
- Lead a team of Membership Concierge professionals
- Hire, manage, develop, coach, and mentor staff
- Achieve membership goals and KPIs
Qualifications
- Experience in membership sales and retention
- Leadership and coaching skills
- Payroll and scheduling management
Required Skills
team leadership
customer experience
staff development
coaching
membership sales
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
4 days ago
Location
Miami, Florida, US
Job Type
Full-time
Work Mode
Remote
Category
Customer experience management, Membership services leadership, Concierge operations
About the Company
L
Lifetime Fitness
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