Medical Office Assistant

Eppley Plastic Surgery is an internationally recognized specialty practice known for advanced surgical expertise, exceptional patient care, and a refined, discreet clinical environment. We serve a diverse patient population and are committed to professionalism, precision, and a high-touch experience from first contact through every stage of care.

Eppley Plastic Surgery is seeking a full-time Patient Concierge (Medical Office Assistant) to join our front office team.

This is not a typical front desk role. We are looking for someone with a highly polished presence, exceptional people instincts, and the operational discipline to keep a fast-moving, high-touch practice running smoothly. The right person is warm, articulate, emotionally intelligent, organized under pressure, and naturally comfortable in a refined medical environment where discretion, detail, and professionalism matter.

Our brand sits at the intersection of medical expertise, aesthetic sophistication, and premium patient experience. We serve a broad range of patients and expect every member of our team to communicate with respect, confidence, and ease across many backgrounds, identities, and expectations.

What this role requires

• Welcoming and guiding patients through a luxury-caliber clinical experience
• Managing front desk flow with composure, urgency, and professionalism
• CT Coordinator: you will facilitate, process and monitor patient CT Scans
• Scheduling, confirmations, follow-up communication, and general office coordination
• Strong written and verbal communication with excellent grammar and tone
• Confidence with computers, scheduling systems, email, forms, and day-to-day office technology
• Comfort with social media, digital communication, and a modern aesthetic brand environment
• The ability to read a room, adapt quickly, and make patients feel both cared for and confident
• Mature judgment, discretion, and a strong work ethic

Who tends to do well here

This role is ideal for someone who is:

• naturally personable, poised, and highly perceptive
• organized, dependable, and detail-driven
• fast with technology and comfortable learning new systems
• able to connect with many different types of people
• motivated by excellence, not just employment
• looking for a long-term professional home in a distinctive, high-standard practice

What is not a fit

This is not the right role for someone looking for a casual receptionist position, or someone without very strong, current computer/digital technology skills. We are interested in an individual who understands that exceptional patient experience is created through discipline, judgment, consistency, and genuine interpersonal skill.

Preferred background

Two Years Minimum in One or More of the Following Environments is Required:

• medical office or specialty practice
• plastic surgery, aesthetics, dermatology, medspa, or cosmetic dentistry
• high-end client service environments with demanding clientele

Additional Requirements:

• Proof of legal eligibility to work in the United States
• Employment is contingent upon passing a background check.

Position details

• Full-time
• Competitive compensation based on experience, hourly
• Professional, team-oriented, high-expectation environment
• 401k, paid time off

To apply, please send your resume and a brief introduction telling us why you are a strong fit for this role*.

-->*Resumes lacking complete information will not be considered.