Legal, Compliance and Privacy Intern

Overview Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Internship Program At Five9 we are committed to providing an exceptional experience for our interns. The program provides participants with real, impactful work contributing directly to the continued success of Five9. Through events and structured activities, you’ll have opportunities to learn from experienced professionals. This is a full-time, paid internship based out of our headquarters in San Francisco, CA, or San Ramon, CA. This role is hybrid. 3 days a week (M, W, TH) in office is required. The program runs 11 weeks with the opportunity to start in early or mid-June. As an intern at Five9, you can expect to: Learn. Learn about Five9, our culture and what makes Five9 special. Contribute to the success of the company, your team, and real, impactful projects. Grow as a student, an employee, as a person. Team The Team – Legal, Compliance and Privacy: Join our vibrant and collaborative team that values excellence and innovation. We are a group of skilled professionals passionate about leveraging our collective expertise to reimagine and implement an innovative governance framework that balances regulatory obligations and business risks without compromising our ability to scale. We support the international regulatory obligations placed on Five9 and our diverse, global customer base. Responsibilities GRC Implementation Support: Assist in the build-out and operationalization of Five9's Governance, Risk, and Compliance (GRC) program, including control mapping, evidence collection workflows, and framework alignment across regulatory obligations (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA). Vendor & Third-Party Risk Management: Support the vendor risk management lifecycle—from intake and risk tiering through due diligence, control assessment, and ongoing monitoring—ensuring third-party relationships align with Five9's security and compliance requirements. Process Analytics: Collaborate with the Compliance & Privacy team to identify and document controls embedded within existing business processes, developing an understanding of the scope and interdependencies of our operations. Innovative Problem Solving: Apply analytical skills to interpret regulatory compliance requirements, distilling complex obligations to their core intent and translating them into actionable controls. Process and Control Redesign: Assist in designing and implementing streamlined business processes, controls, and policies that deliver demonstrable risk reduction and operational value. Collaborative Projects: Partner with experienced managers and cross-functional stakeholders to ensure solutions align with business objectives, user needs, and regulatory requirements. Governance and Compliance: Support the implementation of robust governance and control measures, with a focus on data governance, security, and privacy best practices. Qualifications Rising college senior or above, pursuing a degree or Master's Degree in Business Administration, Business Compliance, Data Privacy, Telecommunications, Political Science, Legal, Finance, or a related field. Exceptional communication and presentation skills, with the ability to articulate insights and complex information clearly and persuasively. Strong analytical and problem-solving abilities with meticulous attention to detail. Proficient in using analytical tools and familiar with process mapping and design methodologies. Awareness of governance frameworks and controls in ensuring compliance and effectively managing enterprise risks. Ability to work effectively in a team-oriented environment, collaborating with diverse cross-functional teams. Must be able to work out of either our San Francisco, CA office or our San Ramon, CA headquarters this summer. Compensation & Availability The hourly compensation for this role is $25 USD per hour. The program runs 11 weeks with the opportunity to start in early or mid-June. Equality & Privacy Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. #J-18808-Ljbffr