Lead Shift Leader
Dunkin' Donuts
Lehighton, Pennsylvania, US
About the Role
Dunkin' Donuts - 92 Bridge Street - Responsibilities: Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.; Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.; Support development of team members through effective cross training, deployment, and delegation of responsibilities.; Hold team members accountable for their behavior and performance, addressing concerns promptly.; Hold guests as highest priority and role model exceptional guest service.
Responsibilities
- Promote a team environment and coach staff
- Assist in recruitment and training of crew and shift leaders
- Hold team members accountable and ensure guest satisfaction
Qualifications
- Experience in supervision or coaching preferred
- Strong communication skills
- Ability to train and develop staff
Required Skills
team leadership
guest service
coaching
training
communication
Keywords
leadership
retail
restaurant
customer service
training
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Job Overview
Date Posted
1 week ago
Location
Lehighton, Pennsylvania, US
Job Type
Full-time
Work Mode
Onsite
Category
Management, Operations team leadership, Guest experience
About the Company
D
Dunkin' Donuts
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