Lead Patient Access Schedule Agent-share
UMass Memorial Health
Worcester, Massachusetts, US
About the Role
UMass Memorial Health - - Responsibilities: Distributes and monitors the flow of work for an assigned group of employees; Serve as the lead for escalated phone calls, technical issues and workflow questions; Coordinates the daily activities for the Patient Access Center (PAC), including scheduling, maintaining work queues, and performing statistical reporting; Disseminates communication with staff and assists the supervisor in conducting training; Implements the PACs policies and procedures, supporting short and long-term goals, and acting as liaison with patients, referring providers, UMMH providers, hospitals and senior leadership
Responsibilities
- Lead for escalated calls and workflow questions
- Coordinates daily activities of the Patient Access Center
- Disseminates communication and assists in training
Required Skills
patient access
team leadership
call center
workflow management
training
Keywords
lead patient access
PAC
healthcare operations
customer service
staff coordination
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