Lead Csr/teller - Alger Heights (grand Rapids, Mi) - Full Time
Fifth Third Bank
Grand Rapids, Michigan, US
About the Role
Fifth Third Bank - - Responsibilities: Provide premier customer service for daily transactions and problem resolution; Refer customers to business partners for products and services; As Lead, monitor the operation behind the CSR line and train CSRs as needed; Maintain knowledge of bank policies and procedures and ensure compliance; Meet or exceed sales referrals as set by management
Responsibilities
- Provide premier customer service for daily transactions and problem resolution
- Monitor the operation behind the CSR line and train CSRs as needed
- Refer customers to business partners for products and services
Required Skills
customer service
transaction processing
sales referrals
training
compliance
Keywords
banking
CSR
teller
leadership
customer service
Interested in this role?
Apply now and take the next step in your career.