Junior It Service Desk Analyst - Hybrid Support
NetImpact Strategies
Arlington, Virginia, US
About the Role
A federal IT support firm is looking for a Service Desk Analyst I to provide front-line IT support to federal customers in a hybrid environment. The role includes troubleshooting hardware and software issues while delivering high-quality customer service. The ideal candidate should have a relevant associate's or bachelor's degree, strong troubleshooting skills, and at least one year of IT support experience. This position requires timely ticket triage and documentation, working within defined SLAs. #J-18808-Ljbffr
Required Skills
IT support
troubleshooting
customer service
ticketing
SLA compliance
Keywords
service desk
IT support
hybrid
federal
troubleshooting
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Job Overview
Date Posted
5 days ago
Location
Arlington, Virginia, US
Job Type
Full-time
Work Mode
Hybrid
Salary
From $1
Experience
1-3 years
Category
It support, Service desk, Hybrid it support
About the Company
N
NetImpact Strategies
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