It Support Specialist (m/f/d) for Vantage Towers

IT Support Specialist (m/f/d) for Vantage Towers Aggregate function: Technology Business Area: Vantage Towers Technology Posting Country: Germany Full Time / Part Time: Full Time Contract Type: Permanent Your contribution: Responsible for diagnosis and resolution of technical problems related to Windows OS, Cloud services, and Microsoft Azure. Answer questions regarding Microsoft 365 services, ensuring a smooth user experience and resolving all associated issues. Support users with setup and troubleshooting of Multi-Factor Authentication to secure access to company resources. Troubleshoot mobile phone issues, including software updates, configuration, and connectivity problems. Resolve hardware issues on computer equipment, performing repairs or coordinating warranty services with vendors. Troubleshoot Wi‑Fi and network connectivity issues, ensuring stable internet access for all users. Manage user identities and access permissions and resolve related issues to maintain security protocols. What makes you stand out: Vocational training in the IT field and at least 2 years professional experience in an IT support function, including direct user support and daily IT operations. Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA). Hands‑on experience with platforms such as SalesForce, ServiceNow, Affectli, AWS, GCP, and Office365. Experience dealing with Agentic AI is desirable. Practical experience providing technical support, sharing insights, and improving user experience with various computer devices and tools. Proven ability to diagnose and troubleshoot complex technical problems and provide rapid solutions. Fluent German and English skills (C1) in spoken and written form. What we offer: A diverse, multicultural setup based on our values and the unique opportunity to shape the organisation. An attractive salary package. Maximum flexibility: with Full-Flex Office, you can decide how you work after agreement with your manager. You can also work from other EU countries up to 20 days per year. Free home office equipment: laptop, mobile phone, monitor, keyboard, mouse, headset, and desk chair. Full-Flex credit: discount on private internet costs and mobile products. A total of 30 days holiday with the option of 10 additional days against salary waiver. Support during parental leave to have work‑life balance. Extensive learning opportunities and individual support for professional and personal development. A subsidised company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. #J-18808-Ljbffr