It Support Desk

IT Specialist Location: Lexington, KY - or preferably near a park (hybrid/remote) Position Type: FT Hourly Company Overview Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact. Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high‑five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave. As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long‑term career, there’s a spot for you here. Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities—on the floor, behind the scenes, and beyond. If you’re service‑mindful, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day. Job Summary We are seeking a customer‑focused and eager‑to‑learn IT Specialist to join our team. This role is responsible for providing exceptional technical assistance and support to employees on site and remotely, ensuring a smooth IT experience. If you have a passion for helping others, strong problem‑solving skills, and a willingness to continuously learn, we’d love to hear from you! Key Responsibilities Deliver friendly, patient, and effective technical support via phone, email, and in‑person interactions. Diagnose and troubleshoot hardware, software, and network issues with a customer‑first approach. Work collaboratively with IT team members to enhance overall system efficiency and security. Maintain a proactive and curious mindset, staying updated on emerging technologies and solutions. Install, configure, and maintain workstations, printers, and other IT equipment. Assist with onboarding new employees by setting up accounts, devices, and required software, ensuring a seamless experience. Manage user accounts, permissions, and access controls. Handle offboarding procedures, including removing system access and collecting IT equipment from departing employees. Provide clear and helpful guidance to end users on IT best practices. Qualifications & Skills Demonstrate problem‑solving skills and techniques. Strong customer service skills with the ability to communicate technical information clearly to non‑technical users. Eagerness to learn, adapt, and develop IT skills quickly in a fast‑growing company. Understanding of Microsoft systems, including Windows operating systems and Office 365. Ability to prioritize and manage multiple tasks in a fast‑paced environment. Notice of E‑Verify participation: Five Star Parks & Attractions participates in the E‑Verify program. Five Star Parks & Attractions is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. #J-18808-Ljbffr