It Service Management Analyst
Virtual Vocations
United States, United States, US
About the Role
A company is looking for an IT Service Management Analyst to manage IT service processes and major incident responses. Key Responsibilities Administer ITSM processes and coordinate major incident responses Identify opportunities for process improvements and implement changes Generate reports on process performance and provide training to IT staff Required Qualifications Bachelor's degree in a related field or equivalent experience Minimum of 3 years of experience in IT service management Experience managing major IT incidents ITIL Foundations certification or training preferred Strong technical understanding of incident response in cloud environments
Responsibilities
- Manage IT service processes
- Coordinate major incident responses
- Provide training to IT staff
Qualifications
- Bachelor's degree in related field or equivalent
- 3+ years ITSM experience
- ITIL Foundations certification or training preferred
Required Skills
ITIL
ITSM
incident management
cloud environments
process improvement
Keywords
IT Service Management
Incident Management
ITIL
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Job Overview
Date Posted
5 days ago
Location
United States, United States, US
Job Type
Full-time
Work Mode
Onsite
Experience
3+ years
Category
Software technology, It service management, It incident management
About the Company
V
Virtual Vocations
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