It Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

• Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).

• Provide first-level support for common issues including:

  • Password resets and account lockouts

  • EMR/EHR and healthcare application access issues

  • VPN, email, and basic connectivity problems

• Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.

• Properly document all incidents, actions taken, and resolutions in the ticketing system.

• Escalate complex issues to higher-level support or application teams as needed.

• Deliver outstanding customer service to users of all technical skill levels and backgrounds.

• Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.

• Support increased call volumes during peak periods and special projects.

• High school diploma or GED required; associate degree in IT or related field preferred.

• MediClear Certification (or equivalent HIPAA certificate) required.

• 1+ year of IT help desk, service desk, or technical support experience preferred.

• Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).

• Strong verbal and written communication skills with a clear, customer-first mindset.