Information Technology Support Specialist

Job Title - IT Systems Support Specialist Level I/II

Location - Sacramento, CA 95814

Duration - 6+ months

Job Description:

The primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application-related requests for systems or route them to the appropriate support team.

This role will require:

• Strong customer service skills
• Knowledge of Active Directory or other identity management system
• Attention to detail
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Good problem isolation skills, and a broad general knowledge of IT systems
• The ability to shift topics rapidly
• Working knowledge of Jira for the placing and tracking of calls.
• The use of Adaxes and MECM for supporting customer systems and account management
• A working knowledge of the of M365 on a public sector lever is desirable
• Be familiar with concepts of enterprise-level applications
• Familiarity with WAN architecture at a higher level