Information Technology Support Engineer

LHH Recruitment Solutions is seeking an IT Support Engineer in Minneapolis, MN. This role serves as a frontline technical resource responsible for resolving day‑to‑day user issues through a ticketing system while also contributing to recurring monthly projects and technology improvement initiatives. This role is ideal for someone who enjoys hands‑on support work, thrives in a fast‑paced environment, and is interested in growing their technical skills through project‑based work alongside core support responsibilities. Type: Direct Hire/Permanent Location: Minneapolis, MN Schedule: Monday - Friday 1 Remote day after training Compensation will vary upon experience: Entry: $60,000 - $70,000 annual Mid: $80,000 - $90,000 annual Job Description Serve as a primary point of contact for IT issues submitted through the ticketing system Diagnose and resolve hardware, software, network, and application issues for internal users Provide support in‑person, via phone, and remotely, ensuring timely and professional resolution Prioritize and manage multiple support requests while meeting service‑level expectations Document troubleshooting steps, resolutions, and system changes within the ticketing system Support onboarding and offboarding activities, including workstation setup and access provisioning Participate in scheduled monthly IT projects alongside the broader IT team Assist with system upgrades, application rollouts, and technology enhancements Support automation and process‑improvement initiatives to reduce repetitive manual work Help maintain and improve documentation, including technical guides and internal procedures Contribute to security, compliance, and access‑control improvements under guidance Work closely with IT teammates to balance ticket workloads and project deliverables Escalate complex issues appropriately while maintaining ownership through resolution Identify recurring issues and propose practical solutions to improve reliability and user experience Maintain a strong customer‑service mindset when supporting professionals at all levels Qualifications 2+ years of experience in an IT support, help desk, or technical support role Hands‑on experience working within a ticketing system Strong troubleshooting skills across Windows and/or macOS environments Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Solid understanding of basic networking concepts Excellent communication skills with both technical and non‑technical users Experience supporting professional services or similar high‑service environments Familiarity with security best practices and access‑control concepts Basic scripting or automation experience Experience creating or maintaining technical documentation #J-18808-Ljbffr